Warranty without the runaround
Keep your invoice. Serials matter. Claims land on a Mirage City phone line — not a faceless portal in another time zone.
Coverage windows
| Category | Typical cover | Notes |
|---|---|---|
| Keyboards, mice, headsets | Up to 24 months | Manufacturing defects |
| Monitors | Up to 24 months | Dead-pixel policy explained at sale |
| Chairs | 12 months on mechanism | Fabric wear excluded |
| Accessories | 6–12 months | Depends on SKU |
What voids cover
- Liquid damage and heavy corrosion from spills
- Cables crushed by chair wheels
- Unauthorised “mod shops” that break seals
- Power damage from unprotected strips during storms
- Normal wear on pads, skates, and ear cushions (consumables)
How to claim
- Email [email protected] or call +20 2 2411 5588.
- Include order ID, serial, clear photos, and a short fault description.
- We confirm whether we repair, replace, or request a showroom inspection.
- Bring the unit to Mirage City when asked — faster than shipping loops for most Cairo buyers.
Turnaround: Inspection decisions are usually same-week when you drop in during open hours with all accessories and the original packaging when possible.